Frequently Asked Questions

Email us if you need an S.O.S. Candy fix We are always here to sweeten your day!
How long does it take to process orders?
All orders leave our NY facility within 1 to 3 business days after your order is received.
I need my candy in less than a week, can you help?
YES! Please reach out to us at and we will try to accommodate.
Is the candy nut-free?
We do not use nuts or candy containing nuts in our boxes. However, they may be made in a facility where there are nuts, so we cannot safeguard against cross-contamination. Please check the ingredients for specific information. Contact us directly at to discuss specific allergy concerns.
Is the candy gluten-free?
We do have specific candy that is gluten-free. Please check the ingredient page for specific information and reach out to us at and we will be happy to direct you.
Can I request specific candy in my box?
If you have a favorite candy or alternatively, would not like a particular candy to be put in the box, please let us know in the special instructions section of your order. We always try our very best to accommodate when possible!
Does the price include shipping?
No. We have a flat rate shipping charge of $10.95 per box shipped. The shipping cost is calculated at checkout and is determined based on the number of packages in your order.
Can I order more than one box and send them to different locations?
Unfortunately, at this time Shopify does not allow for multiple shipping addresses when purchasing online. You can create individual orders for various shipping addresses or contact us at and we can process your order manually. If you need help you can always reach out to us with any questions.
Do you offer discounts for bulk and/or corporate orders?
YES! Please contact us at to discuss your needs and we will do everything we can to accommodate you.
Can I receive my order on a weekend?
We ship Monday - Friday and cannot guarantee what day of the week the package will be delivered. If you have a specific delivery date in mind, please contact us at and we can accommodate your needs, as long as UPS or USPS can ship in the desired timeframe. Please note, this may incur additional shipping fees.
How long does the candy stay fresh?
When the candy is stored in a sealed container or bag, it will remain fresh for 2 - 3 months.
What payment methods to you accept?
We accept all major credit cards, PayPal and Venmo. If you would like to use Venmo, please contact us directly at to place your order.
Can I track my shipment?
You will receive an e-mail with tracking information as soon as your order has shipped.
What shipping providers do you use?
We work with UPS, Fedex and USPS, depending on where the package is going. If the address is a P.O. Box, we will use USPS. We ship with UPS and Fedex to ensure receipt.
Can you ship to a P.O. Box?
For orders going to a P.O. Box, including school addresses, we will need to ship with USPS which takes a few more days. We are unable to ship using UPS to P.O. Boxes as they will only deliver to valid street addresses in the US and Canada.
How much will shipping cost?
We offer a flat rate shipping cost of $10.95 per box shipped.
Do you offer FREE local delivery in Westchester?
We are ONLY able to do deliveries in the following Westchester County towns: Armonk, Bedford, Briarcliff, Chappaqua, Millwood, Mount Kisco and Pleasantville. Local deliveries are ONLY made Monday - Friday. Under special instructions, please leave directions as to where you would like your order left, should you not be home.
Do you take returns?
Unfortunately, due to the nature of the product we are not able to accept returns. However, if you are not happy with your order, please contact us at and we will do our best to work with you.